Privacy Policy

Last Updated: January 2025

At LocalPro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

1.1 Personal Information

When you register on LocalPro, we may collect:

• Name and contact details (phone number, email address)
• Profile picture
• Location information
• Service preferences and history
• Payment information (processed securely through third-party payment gateways)
• Reviews and ratings

1.2 For Service Professionals

Additional information collected includes:

• Professional credentials and certifications
• Business details and services offered
• Identity verification documents
• Bank account details for payments
• Work portfolio and experience

1.3 Automatically Collected Information

• Device information (model, operating system, unique device identifiers)
• App usage data and analytics
• IP address and location data
• Browsing activity and interaction patterns
• Crash reports and performance data

2. How We Use Your Information

We use the collected information for:

• Service Delivery: To facilitate connections between customers and service professionals
• Account Management: To create and manage your account
• Verification: To verify the identity of service professionals
• Communication: To send booking confirmations, updates, and support messages
• Payment Processing: To process transactions securely
• Personalization: To improve your experience with personalized recommendations
• Safety & Security: To detect and prevent fraud, abuse, and security incidents
• Analytics: To understand usage patterns and improve our services
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

3.1 With Service Professionals

When you request a service, we share necessary information (name, location, contact details, service requirements) with relevant service professionals to fulfill your request.

3.2 With Other Users

Your profile information, reviews, and ratings may be visible to other users on the platform.

3.3 With Third-Party Service Providers

We may share information with trusted third parties who assist us in:

• Payment processing
• SMS and email services
• Cloud storage and hosting
• Analytics and marketing services
• Customer support tools

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

3.5 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure servers with restricted access
• Regular security audits and updates
• Phone number masking for privacy protection
• Secure payment gateway integration

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@localpro.app

6. Location Information

LocalPro uses your location to show nearby service professionals. You can control location permissions through your device settings. Disabling location services may limit app functionality.

7. Children's Privacy

LocalPro is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After account deletion, some information may be retained for legal or security purposes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@localpro.app
• Support: support@localpro.app

Your trust is important to us. We're committed to protecting your privacy and being transparent about our data practices.